Effective Date: June 20, 2026
All orders placed on our website are processed, packed, and dispatched within 1 to 2 business days from our manufacturing unit operated by the licensed parent entity Shivam Healthcare. Orders are not shipped or delivered on public holidays.
We offer Free Shipping on all domestic orders across India. There are no hidden fees or additional shipping costs added during checkout.
Under normal circumstances, domestic orders typically reach their destination within 3 to 7 business days. However, remote or regional areas may experience slight delivery delays depending on carrier schedules.
To guarantee secure and timely delivery, we partner with reputable courier networks across India. Once your order has been dispatched from our facility, you will receive a tracking link via email/SMS to monitor your delivery status in real-time.
If you receive an order where the outer packaging is visibly damaged or opened, please do not accept the delivery. If the product inside is found damaged after opening, please contact our support team at support@shivammedix.com or via WhatsApp at +919828412849 within 48 hours of receipt along with photos for immediate resolution.