Effective Date: June 20, 2026
Orders can be cancelled at any time before they are dispatched from our facility. Typically, orders are processed and dispatched within 1 to 2 business days of payment confirmation. To request a cancellation, please email us at support@shivammedix.com or contact us via WhatsApp at +919828412849. Once an order is dispatched, it cannot be cancelled.
Due to the nature of Ayurvedic formulations, medicines, and hygiene-related wellness products, we do not accept returns for products that have been opened, unsealed, or used. We only accept returns or offer free replacements for products that are delivered in a damaged, defective, or incorrect state.
If you receive an order where the outer packaging is visibly damaged or opened, please do not accept the delivery. If the product inside is found to be damaged or incorrect after opening, please report it within 48 hours of delivery. Contact us at support@shivammedix.com or via WhatsApp at +919828412849, sharing clear photographs or video evidence of the outer box, invoice, and the product itself. Upon verification, we will arrange a free replacement or initiate a refund.
Once your cancellation request (before dispatch) or return query (for damaged/incorrect items) is approved, we will process your refund. Approved refunds are initiated back to the original payment method or through bank transfer/UPI within 5 to 7 business days, depending on bank clearance times.
For any questions, concerns, or queries regarding our Refund and Cancellation Policy, please contact our support team at support@shivammedix.com or call/WhatsApp us at +919828412849.